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ebrc's Trusted Cloud Quality Charter
Guarantee 1: QUALITY & AWARDS
ebrc services have regularly been awarded with more than 12 national and international recognitions on Cloud Services, Data Centre management, and Managed Services, such as:
- EuroCloud Europe award for the Best Case Study Example for Public Sector 2011
- EuroCloud Luxembourg award for the Best Case Study Example for Public Sector 2011
- Luxembourgish Prize for Quality (Outstanding Quality Management System) in the SMB category (Mouvement Luxembourgeois pour la Qualité - Luxembourg)
- European Commission’s Code of Conduct Participant Award 2011, existing Data Centre category (EU Code of Conduct)
- Best Commitment for European Data Centre Services 2010 & 2011 (IT One - Luxembourg)
- Best Regional European Data Centre Facility 2010 (Data Centre Europe - Nice)
- Outstanding Contribution to Luxembourg ICT 2010 (IT One - Luxembourg)
- Best Managed Services Provider 2009 (Data Centre Europe - London)
- Best Risk Mitigation Service Provider 2009 (BroadGroup awards)
- Best Hosting & Managed Services Provider 2009 (IT One - Luxembourg)
- Best Information Security & Data Management Company 2008 & 2009 (IT One - Luxembourg)
- Best Data Centre Operator Europe 2008 (Data Centre Europe - London)
- Best Hosting Service Provider 2008 (IT One - Luxembourg)
- Best Information Security Provider 2007 (IT One - Luxembourg)
Guarantee 2: CORPORATE GOVERNANCE & STABILITY
- ebrc has received the “Professional of the Financial Sector” (PFS) status in the 2004 (status in 2004)
- ebrc is one of the first Luxembourg company to receive the “Corporate Social Responsibility” label in 2010
- ebrc is owned by the AAA and stable shareholder : “Entreprise des Postes & Telecommunications Luxembourg”
Guarantee 3: SECURITY & RISK MANAGEMENT CULTURE
- ebrc is certified in information security (ISO 27001)
- ebrc is the only “Payment Card Industry – Data Security Standard” (PCI-DSS) certified ICT provider in Luxembourg
- Clients data are managed and located in Luxembourg, under PFS governance
- ebrc manages and operates all critical levels of the cloud service
- ebrc Data Centres are owned and directly managed by ebrc team
Guarantee 4: ICT SERVICE MANAGEMENT PERFORMANCE
- ebrc’s Managed Services & Processes are ISO 20000 certified
- ebrc’s technical resources are ITIL and PRINCE2 certified
- ebrc’s technical choices are based on Best of Class and open standards
Guarantee 5: HIGH-AVAILABILITY
- ebrc runs its Cloud services in Tier IV certified Data Centres (Uptime Institute, USA)
- The Trusted Cloud infrastructure is based on a Cluster
- ebrc guarantees a high level of availability through detailed SLA
- ebrc Cloud services are provided on a 24/7 basis
Guarantee 6: NEUTRALITY
- ebrc is independent of IT constructors and integrators and is only focused on service
- ebrc Data Centres offer access to multiple international Tier 1 Internet providers
- ebrc is the largest carrier hotel of Luxembourg
- ebrc offers the exclusive “Luxembourg Ethernet Exchange”(LEX) service to Telecom Providers
- ebrc hosts POPs of the “Luxembourg Internet Exchange”
Guarantee 7: GREEN
- ebrc is a Participant to the EU Code of Conduct and Green Grid Member
- ebrc Data Centres are operated with 100% renewable energy
- ebrc is ISO 14001 certified (environnmental management standard)
- ebrc won the European Code of Conduct Award for Data Centres 2011
